EMA SMS Notifications & Consent
EMA (Electronic Mental Health Application) uses SMS messaging only for account security and appointment-related notifications. We do not use SMS for marketing, promotions, or clinical content.
SMS Notification Opt-In
By providing your mobile phone number, you consent to receive SMS messages from EMA related to:
- Account security (e.g., one-time passcodes, verification)
- Appointment notifications and reminders
Message frequency varies based on account activity. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance.
How SMS Consent Works
When you provide your phone number: Users provide their mobile number during EMA account setup or when accepting a clinician invitation. The SMS disclosure shown above appears directly next to the phone number field.
How consent is recorded: Consent is recorded when the user actively submits the form. No SMS messages are sent without this explicit opt-in action.
What Messages You Will Receive
- One-time security codes (e.g., login verification)
- Appointment notifications and reminders
EMA never sends marketing or promotional SMS messages.
Your Control
- STOP — Reply STOP to opt out immediately
- HELP — Reply HELP for assistance
See the Opt-In Flow
View the SMS opt-in workflow demonstration to see exactly how consent is collected during account setup.
Contact
Questions about SMS messaging: [email protected]